Yes, all our products and services use non-toxic ingredients and procedures that adhere to European standards. We prioritize your health and safety by ensuring our offerings are free from harmful substances. Our products are also endorsed by doctors for their safety and effectiveness.

Currently, we offer refills for 8 products: Luxe Potion, Luxe Eye Gelly Treat, Hydra Drench Mask, Hydra Bomb Eye & Face Cream, Toptox, Turmeric Clay Mask, Raspberry Clay Masks, and Luxe Luscious Body Cream. Bring your cleansed container to save between $9 - $10 on each refill. This initiative supports our commitment to sustainability and reducing waste.

We do not accept returns because we offer a generous sampling program that allows you to try products before purchasing. Additionally, accepting used products is not ethically sanitary. This policy ensures the highest standards of hygiene and customer satisfaction. For more details, please contact us at genelle@faceitskin.net.

You don't need to worry about choosing the right facial treatment. Simply book an appointment for the service you're interested in, and during your consultation, we will determine the best treatment for your skin and lifestyle needs. Our expert estheticians are here to guide you every step of the way.

Our natural products are made fresh for you and have a shelf life of 12-24 months from the date of purchase. This ensures you receive the highest quality and effectiveness from our skincare offerings. Store them in a cool, dry place to maintain their freshness and potency.

No. Consultations are done at the time of every service but if your unsure, it's a good idea to book a separate consultation appointment.

There are a few ways to get Face It Skin product: 1) You can order at my online store, faceitskin.net and in 1-2 working days I will fill your order and send you a "product is ready for pick-up" email. The email will state morning & afternoon/evening times you can walk in and pick-up your product in one of 2 white cabinets in our lobby. 2) Make a "product pick-up" appointment to meet with me and purchase in person. 3) Purchase your product after a treatment appointment.

Yes. Because I am a boutique business offering treatments and personal shopping it's best to schedule an appointment so I am available to you while not already in with an appointment.

Because no shows and last minute changes not only creates loss of income but it takes up a time slot for someone who may have wanted that appointment time, then add my time & material used to set up for a specific appointment. This is why a minimal fee of $45.00 is enforced without 24 hours notice Monday-Friday, business days. You can cancel and reschedule on the app or desktop. To see your appointments you should be a member and be logged in.

If you see the receptionist kindly let her know you are here for Face It and/or just have a seat in the lobby and I will be out to get you as I may be finishing up with another client or office work.